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Frequently asked questions
FAQs
- 01Absolutely! We welcome your design ideas and are thrilled to bring them to life. We specialize in turning unique concepts into handcrafted pieces, working closely with you to ensure your vision is realized with precision and elegance, whether from a sketch, inspiration, or developed design.
- 02Each piece is custom quoted based on the design, metal, diamonds or gemstones, and the level of craftsmanship involved. Once we understand your requirements, references, and budget, we guide you toward the best possible design direction within your preferred range.
- 03Our custom jewellery is typically handcrafted within 20–25 days, depending on the complexity of the design and material availability. Once your piece is ready, domestic delivery within India usually takes an additional 5–7 business days.
- 04Yes. We do allow revisions during the design stage before production is finalised. Our process is collaborative, and we want you to feel fully confident before your piece moves into craftsmanship. Once production has begun, major changes may not be possible.
- 05We offer fine jewellery in precious materials including gold, diamonds, and coloured gemstones. Our brand also highlights hallmarked gold and certified diamonds, with each piece designed around your preferences and requirements.
- 06Yes, absolutely. We offer both in-person and online consultations to understand your ideas, preferences, occasion, and budget before moving ahead. This helps us guide you on design, materials, and pricing in a more thoughtful and personalised way.
- 07A 50% advance is required to confirm your order and begin the production process. The remaining 50% is payable once your piece is completed and ready to be shipped.
- 08We currently accept payments via Google Pay, Razorpay, UPI, and bank transfer. Payment details are shared during the order confirmation process.
- 09Yes, we offer secure pan-India delivery. Once your order is dispatched, tracking details are shared with you so you can follow your shipment.
- 10As most of our jewellery is custom-made, returns are generally not accepted. Once production begins on a customised order, refunds are not available.
- 11We typically respond to enquiries within 24–48 hours.
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