Each quotation is individually prepared based on design complexity, metal weight, gemstones and craftsmanship.

Yes. The consultation fee is fully adjusted against your final invoice upon order confirmation.

We accept secure online payments, bank transfers and other approved payment methods displayed during the order process.

Quotations are valid for the period specified. As precious metal and gemstone prices fluctuate, revised pricing may apply if the quotation expires or design specifications change.

No. As every piece is individually crafted to order, Cash on Delivery is not available.

For select high-value bespoke commissions, customised payment schedules may be considered at our discretion before production begins.

Production begins only after the design has been approved and the required advance payment has been successfully received.

Yes. A detailed quotation, payment acknowledgement and tax invoice (where applicable) are provided for every confirmed order.

All payments made through our website and official payment channels are processed exclusively in Indian Rupees (INR).

Yes. All online transactions are processed through secure, encrypted payment gateways. Durga Jewels by Mittal does not store your card or banking credentials.

Once your payment is successfully received, a confirmation will be shared via email or WhatsApp along with your order details.

As every bespoke commission is handcrafted specifically for you, orders cannot be cancelled once production has commenced.

The advance payment becomes non-refundable once your order enters the manufacturing stage. If a verified manufacturing defect is identified, we will repair or rectify the jewellery in accordance with our policies.

Minor revisions may be accommodated before production begins. Once manufacturing has started, design changes may not be possible or may incur additional costs depending on the stage of production.