Durga Jewels by Mittal (“Durga Jewels”, “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. We conduct our business in compliance with applicable data protection and privacy laws in India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

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This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or interact with our website, social media platforms, or services (collectively referred to as the “Services”).

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By using our Services, you consent to the collection and use of information as described in this Privacy Policy.

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1. INFORMATION WE COLLECT

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a) Information You Provide Directly

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When you interact with us, place an enquiry, or place an order, we may collect the following personal information:

• Full name

• Contact number

• Email address

• Billing and shipping address

• Order details and design preferences

• Any information shared during consultations for customised jewellery

Providing this information is voluntary; however, certain services may not be available without it.

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b) Information Collected Automatically

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When you visit our website, certain information may be collected automatically, including:

• Internet Protocol (IP) address

• Browser type and device information

• Pages viewed and time spent on the website

• Standard server log information

This information is collected to improve website performance and user experience.

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c) Information from Other Sources

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We may receive limited information from:

• Publicly available sources (as permitted by law)

• Social media platforms if you interact with us or contact us through them

Such information is used only for communication and service-related purposes.

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2. HOW WE USE YOUR INFORMATION

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We use your personal information for the following purposes:

• To respond to enquiries and provide consultations

• To process and fulfil jewellery orders

• To communicate order updates and delivery details

• To improve our products, services, and customer experience

• To comply with legal and regulatory obligations

• To send updates, offers, or promotional communication only if you have consented

We do not use your data for unsolicited communication.

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3. SHARING AND DISCLOSURE OF INFORMATION

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We do not sell, trade, or rent your personal information.

Your information may be shared only in the following limited circumstances:

• With trusted third-party service providers (such as logistics partners or payment processors) solely for order fulfilment

• To comply with legal obligations, court orders, or government requests

• To protect the rights, safety, or property of Durga Jewels by Mittal or its customers

All third-party service providers are required to maintain confidentiality and follow applicable data protection laws.

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4. DATA SECURITY

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We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorised access, loss, misuse, or alteration.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

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5. DATA RETENTION

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Your personal information is retained only for as long as necessary:

• To fulfil the purposes outlined in this Privacy Policy

• To comply with legal, accounting, or regulatory requirements

Once no longer required, the information is securely deleted or anonymised.

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6. YOUR RIGHTS AND CHOICES

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You have the right to:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Withdraw consent for promotional communication at any time

You may exercise these rights by contacting us using the details provided below.

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7. LINKS TO THIRD-PARTY WEBSITES

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Our website or social media pages may contain links to third-party websites. Durga Jewels by Mittal is not responsible for the privacy practices or content of such external websites. We encourage you to review their privacy policies separately.

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8. CHANGES TO THIS PRIVACY POLICY

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We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on this page and will be effective immediately upon publication.

Your continued use of our Services after such changes indicates acceptance of the revised Privacy Policy.

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9. CONTACT INFORMATION

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For any questions, concerns, or requests regarding this Privacy Policy, please contact:

Durga Jewels by Mittal
📧 Email: durgajewelsbymittal@gmail.com
📞 Phone / WhatsApp: +91 83350 13055