At Durga Jewels by Mittal, every piece is crafted with precision, care, and attention to detail. We strive to ensure a smooth and transparent shopping experience for our customers.

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Shipping Policy

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Processing Time

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• All jewellery pieces are made-to-order or carefully inspected before dispatch.

• Orders are typically processed and dispatched within 20-25 business days, depending on the design and customisation.

• Customised or special orders may require additional processing time. Customers will be informed accordingly.

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Shipping Locations

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• We currently ship across India.

• International shipping is not available at this time.

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Shipping Charges

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• Domestic shipping charges are applicable and are calculated based on the weight and courier charges.​

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Delivery Timeline

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• Once dispatched, delivery usually takes 3 – 7 business days within India, depending on the location.

• Delivery timelines are approximate and may vary due to courier delays, weather conditions, or unforeseen circumstances.

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Order Tracking

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• Tracking details will be shared once the order is shipped, wherever applicable.

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Returns & Exchange Policy

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No Returns on Customised Jewellery

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• As our jewellery is custom-made and crafted specifically for you, we do not accept returns or refunds on customised, engraved, resized, or made-to-order pieces.

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Damaged or Incorrect Orders

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• If you receive a product that is damaged during transit or different from what you ordered, please notify us within 48 hours of delivery.

• Kindly share clear unboxing photos and videos as proof.

• After verification, we will arrange a replacement or repair, as applicable.

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Exchange Policy

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• Exchanges are not applicable unless the product received is defective or incorrect.

• Any approved exchange will be processed only after the original item is received and inspected.

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Important Notes

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• Jewellery once worn, altered, or damaged after delivery is not eligible for return or exchange.

• Slight variations in colour, texture, or finish may occur due to photography lighting or handcrafted detailing—these are not considered defects.

• All decisions regarding returns, exchanges, or repairs are at the sole discretion of Durga Jewels by Mittal.

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Contact Us

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Have a question about an existing order? Reach us directly at 
orders@durgajewelsbymittal.com and our team will assist you.